When Ride and More answers customer questions …

Our partner Ride and More, specializing in cycling trips, takes the time to submit an example of answers to customer questions:

What happens if the planned route is too hard for me?

  • Ride and More can adapt every route to your level.
  • Ride and More can make available an electric bike to you.

What happens if I’m tired and I don’t feel able to finish the day?

  • If you have chosen the support van option, you can use it to rest a bit or even to finish the day inside, following the other members.
  • If you have chosen the self-guided option, then you can ask for a support van (with surcharge). We’ll drive you back to the hotel.

Is it possible not to ride every day?

  • Of course yes! Even though Ride and More is specialised in biking tours,  we are also a local DMC able to organise for you various activities: cultural or sporting activities, or activities in relation with the Provence « art de vivre » » such as canoe trip, guided tour, cooking class, wine-themed activities, discovery of local culture…
  • It is possible to modify some of your plans in the middle of you stay, but it might involve additional costs.

What happens if it’s raining and we do not want to ride?

  • In the case you have the chosen the support van option, Ride and More provides you the minibus and its driver to discover the areas.  Any other activity will be charged and you will have to pay it directly there.
  • If you did not choose the support van option and its driver, Ride and More can make it available for you and organise various activities during bad weather.

What if not everyone in the group has the same biking level?

  • To everyone not used to practice biking regularly, we do recommend the electric bike option. It is the best way to discover Provence and its roads (sometimes hard to climb). Riding with an electric bike permits not to feel too tired at the end of the day, and so as to enjoy perfectly your vacations and evenings.
  • In case of different physical level, we do believe that e-bikes allows everyone to ride together, and it enhances cohesion and conviviality within the group. It is also a great moment to gather teens, parents and grand-parents and to enjoy an unforgettable time in family.

Riding with kids?

  • For safety reasons we do not accept kids under 16 during our trips. Electric bikes are available for adults or people being at least 1m50 high.

What happens if I chose a trip on my own and I have technical issues with my bike?

  • You can call our hotline, and we will do our best to help you and solve your problem. However, we do ask to people riding on their own to know at least how to repair a blown up tyre. This procedure will be charged regarding the time needed to solve your problem.

What if we are a group with non-cyclists people?

  • There is no problem about that, they are very welcome. While proceeding your booking, we can offer suitable facilities, and also organise activities for them while the rest of the group is riding.
  • Ask us, tell us what you like and we will organise everything you are wishing for.

Can I come with my own bike?

  • Yes! You can ship it to us and we will set it up before your arrival. At the end of your stay, we will disassemble it and we can deliver it to a transport company to have it back to your home.

However, we ask you to convene the transport yourself. The set-up, the disassembling, and the wrapping before shipping is an optional feature which will be charged.

  • In the case you decide to bring your own bike, and even if our staff will be glad to help you out with any kind of problems, you are the only one responsible about it and its spare parts. In no way Ride and More is liable if any problem occurs with your bike.

Obviously, if you have not found the answer to some of your questions, you can ask our bike specialist: Christophe Piérard, our partner from Ride and More.

Ride and More offers you to explore the incredible roads and paths in the Luberon, the Mont Ventoux, the Monts de Vaucluse or the Pays des Sorgues. Off the beaten path, we propose a new vision of Provence.

You could display a product from Ride and More here:
Lifetime and Ride in Provence